Though this isn't the keyfactor in order to identify a trustworthy cloud website hosting provider from a bad one or a reseller from a real supplier, having the option to call and communicate with a live person is a sign that you aren't using the services of a one-person service provider and that you'll be able to reach somebody every time you're looking for assistance. The telephone support for hosting services may vary from standard to dedicated, so the problems which can be resolved with a phone call vary depending on the particular provider. In most cases, these issues are simpler and include billing or 1st level technical issues because more complex issues generally require a support ticket where both you and the system administrators can follow the proceedings with a given situation. Nevertheless, having the option to call your provider will save you a lot of time and efforts for the numerous small things that may eventually show up when you manage your hosting account.
Phone Support in Cloud Website Hosting
In case you decide to acquire one of our cloud website hosting plans, you'll be able to get in touch with our customer support crew over the phone for 14 hours per day. We will help you select the proper plan for your web sites as we are aware that it is better to discuss these matters with a live person. In case you already own an account, we can help you with all sales/billing questions as well as general issues, even with some technical situations which do not need a lot of time or escalation to an administrator since it'll be more convenient to open a ticket for time-consuming matters so as to have the entire correspondence in a single place. We have phone numbers in the United States, Great Britain and Australia, so you're able to call the one you prefer and talk to our representatives.