If you ever experience a problem with your website and are unable to solve it on your own, ask the hosting company’s client care team to help you get the site back online. A timely solution would be the most favorable scenario, but a lot of hosting companies answer within 24 hours or even more, especially if you’re dealing with a reseller. Even if the problem can be sorted out quickly, your website may not function correctly or may not be accessible at all for a long stretch of time, so you may lose potential customers because it’s rather unlikely that anyone will be enthusiastic to go back to a website that’s broken. For this reason, you ought to make certain not only that you can touch base with your web hosting provider, but also that they can answer and assist you in a timely fashion. If a software application update does not proceed smoothly or you delete something incidentally, for instance, the site should be restored swiftly in order to avoid long inaccessibility.
One-Hour Response Guarantee in Cloud Website Hosting
With a cloud website hosting from our company, you can forget about waiting around for hours on end, or even a whole day, to obtain a response to a client support ticket or an email. No matter when you contact us, we will lend you a hand within no more than sixty minutes with any pre-sales and technical queries you may have. As a matter of fact, our actual reply time almost never exceeds twenty to thirty minutes. As we are available to you 24 hours a day, 7 days a week, you will always obtain assistance in a well-timed manner and we understand exactly how important that is in the digital age. Soon after you contact us, we will respond to your queries. If you experience any technical obstacle, we will resolve it on your behalf, or we’ll provide you with all the necessary information if there’s something that you have to do yourself.