A live chat is a real-time way of communication between a website hosting supplier's support team and its customers. It is an efficient way to receive some info about the hosting services or get some issue resolved because you are talking to a live agent. The benefits of using a real-time chat service instead of calling or opening a support ticket are the low possibility of errors at the time you exchange data like usernames or domain names, the quicker response time as the communication is real-time plus the fact that you don't need to stay on the chat constantly - you're able to do something else entirely while the representative investigates the issue in question. Also, you are able to become a part of a live chat room from any computer which is connected to the web, avoiding the telephone charges that you will need to pay in case you are calling to another country.
Live Chat Support in Cloud Website Hosting
Along with the phone and ticket support, we offer live chat support too. You can get in touch with us every single day, including weekends and holidays, and we can give you more info about the cloud website hosting plans that we provide in case you are not a customer yet, or about common and billing questions when you already have an account. Though for strictly tech issues you need to open a trouble ticket to the tech support, because such matters need additional time to be resolved, you may still contact us through our live chat for some tech details. To give you an example, we are able to assist you to set up an e-mail address in your email client or troubleshoot a number of problems, saving you considerable time. Even if our telephone lines are already off for the day, you can speak with a live person.