If you’ve bought a hosting plan and you’ve got some inquiries regarding a concrete function/feature, or in case you’ve chanced upon a certain problem and you need assistance, you should be able to touch base with the respective client support team. All web hosting companies deploy a ticketing system no matter if they provide other ways of contacting them along with it or not, as the most effective way to tackle an issue most often is to send a ticket. This communication method renders the replies exchanged by both sides easy to track and permits the help desk support team members to escalate the issue in case, for instance, an admin needs to intervene. Typically, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you will have to use no less than 2 separate accounts to contact the client care staff and to actually administer the hosting space. Constantly logging in and out of different accounts can often be a headache, not to mention the fact that it takes lots of time for the vast majority of hosting providers to reply to the ticket requests themselves.
Integrated Ticketing System in Cloud Website Hosting
Our cloud website hosting plans include an integrated trouble ticket system, which is an integral part of our custom Hepsia Control Panel. In contrast with other similar tools, Hepsia allows you to manage everything related to the web hosting service itself in one and the same location – payments, website files, emails, trouble tickets, etc., eliminating the necessity to log in and out of different interfaces. In the event that you have any technical or pre-sales questions or any difficulties, you can send a ticket with a few mouse clicks without the need to log out of your Control Panel. During the process, you can pick a category and our system will present you with a variety of educational articles, which will supply you with additional info and which may help you solve any given issue even before you post a ticket. We guarantee a support ticket response time of no more than sixty minutes, even in case it is a weekend or an official holiday.